Quality Policy

Quality Policy

Sharif Eye Centers are specialized eye surgery centers devoted to the correction of sight problems, with the determination to give patients not only the best available care in vision correction but also, first class service, more commonly associated with five-star hotels.

Patient Satisfaction

We are committed to provide our patients with professional high quality services.

Our prime motto is to provide consistent quality of services with the objective of improving customer satisfaction and operational efficiency with the active involvement of our employees.

Assessing Risks and Opportunities

We also continuously identify all major external and internal issues and risks and opportunities related to the quality management system and always take necessary steps to mitigate these issues and risks.

Training and competency

Ensure that employees engage in appropriate training and are competent to provide the desired output expected out of them in order to improve the operational efficiency and achieve patient satisfactions.

Compliant with Compliance

We are also committed to adhere to all relevant statutes and regulations.

Continual Improvement

We are also striving for continual improvement in the effectiveness of the established Quality Management System by setting and reviewing the Quality Objectives for all key functions.

Our Business Structure

From the outset, we have decided to recruit only qualified professionals in the eye care industry to excel in various job positions within our organization. We are aware of the rules and regulations governing the eye care industry which is why we decided to recruit only qualified employees. Consequently, their expertise helped to build our eye care clinic brand to be well recognised in Jordan and in all our branches.

When hiring, we will look out for applicants that are not just qualified and experienced, but honest, customer centric and are ready to work to help us build a prosperous business that will benefit all our stake holders. As a matter of fact, profit-sharing arrangement is made available to all our management staff and it is based on their performance.

These are the positions that will be available at Sharif Eye Centers:

  • Chief Executive Officer (CEO)
  • Chief Medical Director (CMO)
  • Chief Financial Officer (CFO)
  • Chief Operations Officer/Clinic Manager (COO)
  • Admin and Human Resources Manager / Quality Control
  • Sales and Marketing Executive Manager
  • Optometrists
  • Nurses/Nurse’s Aides
  • Accounting Manager/Accountant/Cashier
  • Customer Care Executive
  • Call Center
  • Front Office receptionists
  • Maintenance
 

Our Customer Care Services

For over a decade, Sharif Eye Centers. All our ophthalmological service divisions have been dedicated in providing quality service to a large number of local and international patients and national / international insurance companies.

Our exceptionally trained doctors and staff possess the experience and knowledge in the latest technologies to provide the required medical services in eye care in addition to responding to service requests immediately and with the utmost professionalism, efficiency, and attention to all our patients.

Our Centers hotline are always ready to respond to our customers calls and requests, be it for treatment needs we provide to patients, recovery wards, or the Emergency care facilities.

Our call center desk and dedicated digital marketing team handles all calls done over the phone or messages received through our social media platforms (Facebook, Instagram, Twitter, Whatsapp and LinkedIn). The requests are automatically streamlined to appointment bookings.

Our Business Partners

Here at Sharif Eye Centers Inc., we pride ourselves in having the most renowned partners in the health care industry. Some of which have extended for almost half a century. This extensive relationship we were able to establish stems from several key factors that continue to attract more insurance companies and service providers to join our ranks in the sector. Sharif Eye Centers Inc. has been privileged to hold the necessary infrastructure and network to gain momentous advantage in the market.

Our highly skilled, professional medical and non-medical team of staff is diligent in performing their duties with the know-how and dedication to excellence.